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NGOZI PLACE
Employee Guidelines Booklet
Last Updated:
02/08/2025
Previously Updated
09/04/2024
Table of Contents
(3) Introduction | Mission Statement | Company Values | Company Culture
(4) Goals for Ngozi Place | Services We Offer
(5) Abuse, Neglect, and Exploitation | No Light Duty | Sleeping on the Clock| Client Hygiene & Housekeeping
(6) Harassment | Drug - Free Workplace | Non - Disclosure | Confidentiality | Anti - Discriminatory
(7) At - Will Employer | Inclement Weather | Dress Code
(8) Phone Use | Transportation | Progressive Discipline Policy
(9) Compensation | Training, In - Services, and Continued Education | Complaint Policy | Workers Compensation Insurance
(10) Individuals Rights | Infection | Additional Employment | Communication
(11) Attendance | Critical Incident | Shifts Lasting Longer than 12 Hours | Non - Solicitation & Remuneration
(12) HIPPA | Restraint & Seclusion | Loitering & Solicitation | Minimum Requirements for Employment
(13) Operational Schedule (ISS)
(15) Operational Schedule (Office)
(15) Operational Schedule (Group Home)
(16) Job Duties and Welcome!
(17) Acknowledgment on receiving Employee Handbook
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Introduction
The Sonya Golden dba Ngozi Place HCS team welcomes you to our world of Home & Community Services for people with Intellectual / Developmental Disabilities.
Sonya Golden dba Ngozi Place pronounced (N – Go – zi) is Nigerian in origin from the word Blessing, or to be a blessing. Program Owner and Director Sonya Golden has over 20+ years of experience working with people with IDD diagnosis. In 2013, Sonya opened her home to (3) people with IDD as a Host Home Provider. She then went on to open a Day Habilitation Center in 2015. Finally, she set her sights on becoming a licensed HCS Provider which she accomplished in 2018.
The first (3) people she opened her home to, became Ngozi Place’ first clients where they have remained as of today. (August 2024.) We’ve met a lot of growth along the way, with October 1st, 2023 marking our (5) year anniversary. Our office is located in Kennedale, Texas. We currently have (9) group homes in the Fort Worth area, with several host home providers throughout the Dallas - Fort Worth metroplex.
Mission Statement
By using a client first approach, we deliver quality care within genuine environments and active community inclusion for people with IDD at Ngozi Place.
Company Values
Integrity, Vision, and Value.
Integrity: - The quality of being honest, and having strong moral principles. A person with integrity does the right thing consistently, even behind closed doors and when no one is watching.
Vision: - The ability to operate with imagination and wisdom. This program is filled with intertwining lives, our drive is to solve the challenges our clients face with integrity.
Value: - To regard something with importance and worth, and judgment of what is important in life. At Ngozi Place, we value our clients and the lessons they teach us about ourselves. We also value people with the integrity and vision required to properly care for the individuals we serve.
Company Culture:
We work with big personalities! All of our clients have their own quirks and needs, but they bring purpose for our working experience! They also come with a team of people responsible for ensuring their needs are being met in our program! Getting to know our clients will help you understand why we keep coming back. Be inspired by their strength and resilience, and work with the knowledge that your work is crucial to their health and safety.
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Goals for Ngozi Place Team!
To provide a clean, comfortable, and safe environment in which our clients can grow, and lead a happy life in which their needs are met.
To maintain courteous and professional interaction with the individuals served, team members, families and all related individuals or agencies that Ngozi Place maintains relationships with.
The individuals that we serve have choices for who delivers services to them. Our goal is to exceed the expectations of standard care and provide a true quality of living for all Ngozi participants and remain the first choice!
We seek to maintain our quality of care, we hope you’re a blessing too!
Ngozi Place Offers:
Ngozi Place; A Home and Community Services (HCS) provider offers the following services.
Residential Support Services (Group Homes)
Host Home / Companion Care
Individualized Skills and Socialization (ISS)
CFC / Respite
Nursing RN/LVN
Adaptive Aids
Specialized Therapies to include:
Behavioral Support
Occupational Therapy
Physical Therapy
Speech / Language Pathology
Dietary
Audiology
Level of Service & Services Policy
The Ngozi Place program serves individuals who experience the following or need assistance in the following areas:
Exhibit symptoms of mental or emotional disturbance, but are not considered at risk of imminent harm to self or others;
Need assistance with mobility, dressing, and grooming including but not limited to bathing, brushing of teeth and hair, clipping of nails, trimming body hair, etc.
Need reminders to encourage toilet routine and prevent incontinence;
Need assistance with medication, and supervision of medication being taken,
nutrition, meal preparation, and dietary needs (regular or therapeutic diet);
sanitation and house work;
laundry services including washing, drying, folding, and storing;
liaison assistance with obtaining health and social services;
and/or obtaining transportation services
Residential Support Services (Direct Care Staff) and Host Home / Companion Care are responsible for the day to day care of the clients. This includes needs such as grooming / hygiene, nutrition, activity, medical administration, and transportation to appointments and community outings as scheduled.
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Terms of Employment
Abuse, Neglect, & Exploitation:
Per HCS Regulations, Ngozi Place employees will report suspected abuse, neglect, and / or exploitation within 1 hour of suspicion. Use the numbers below to contact the appropriate agency.
Texas Department of Family & Protective Services (DFPS) at 1-800-647-7418 (Group Home)
Hotline for Day Activity and Health Services (DAHS) 1 (800) 458 - 9858 (ISS Center)
Employees will also notify management and follow Ngozi Place protocol. Employee(s) who are indicated in allegations of abuse, neglect, and exploitation may be suspended for the duration of the investigation. In the instance the allegations are validated, the employee(s) involved will be terminated in all circumstances. It is Ngozi Place's discretion to continue with alleged employee(s) in the instance the allegations are inconclusive or unconfirmed. These numbers are posted in all Ngozi Place centers and residences.
Light Duty Positions Unavailable:
Due to the nature of Ngozi Place HCS (A long - term healthcare program for individuals with intellectual and or developmental disabilities.) We do not have any light duty positions available within the Direct Care Department. While some mild accommodations can be made for administrative staff (non - direct care based positions, individuals must still be able to complete a CPR exam.)
Sleeping on the Clock:
Staff should not be sleeping on the clock. This includes OVERNIGHT shifts. The only time staff are allowed to sleep while at work at Ngozi Place HCS is during an EMERGENCY situation. Circumstances when staff are STUCK at work due to a NATURAL disaster or other extreme emergency in which prevents relief from being easily provided. (If a staff member is on the clock for more than (24) consecutive hours, the DEPARTMENT OF LABOR states we must give you the opportunity to sleep for (5). These (5) hours are UNPAID. Additionally, shifts should not last longer than (12) hours, and anything up to (16) MUST be approved by PROGRAM OWNER Sonya Golden.
Client Hygiene & Homekeeping:
Direct care staff (and all staff) are responsible for our clients and our homes / center looking their best. The maintenance of our clients hygiene and environment is a direct reflection of the level of care provided by their staff. Staff will need complete special needs training, and review the clients home book upon entering the home for the first time. Staff should review this book quarterly for any changes. Direct care is also responsible for sharing the workload in the house. These tasks include, but are not limited to washing, drying, folding, and storing laundry, sweeping and mopping the floor, grocery shopping, cleaning bathrooms, and any other general house duty performed to maintain the cleanliness of a home.
ISS staff should assist clients in practicing hygiene skills including brushing their teeth, and hand over hand with washing their hands and other similar skills. ISS staff should follow similar housekeeping duties as far as cleaning the kitchen area, bathrooms, and any area in which we host client activities.
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Harassment Policy
Ngozi Place is committed to providing a work environment that is free from all forms of discrimination and unlawful harassment. This policy applies to all employees including management personnel. Sexual harassment is any unwelcomed sexual advances either explicit or implicit as a term of condition for employment. Improper behavior may be verbal, visual, or physical in nature and/or the creation of a hostile environment. Staff should feel confident that Management will investigate complaints of sexual harassment promptly, impartially and without fear of retaliation to the reporting employee. An employee should report the alleged incident promptly to the admin team / Human Resources.
Drug - Free Workplace (Testing)
Ngozi Place work environment is drug free, or without drugs. Staff, nor clients should abuse, misuse, or recreationally use drugs in our workplace. Please note that the Ngozi Place HCS program reserves the right to test staff for illicit drugs and elevated blood alcohol levels. Tests can be done at random, and will be mandatory upon any accidents, incidents, or any other action that has caused harm or injury to our clients, and or damage to Ngozi Place property. Staff must disclose any prescription drugs and side effects which may affect their ability to perform duties listed in the job description and may affect client safety.
Nondisclosure
By accepting a position with the SONYA GOLDEN DBA NGOZI PLACE team, you are agreeing to waive your rights for use of any depictions of you within photographs to be taken and utilized for promotional purposes within the program. The NGOZI team agrees to use these photos/videos ONLY and for the express purpose of promoting our activities and services.
Confidentiality
This is a notice about our confidentiality policy. In no capacity is it acceptable to divulge or disseminate company trade secrets, nor client information, unless given express written permission by the director of the program. There are few instances in which aforementioned information should arise, and as such will be handled with diligence.
Anti – Discriminatory Policy
Sonya Golden dba NGOZI PLACE strives to maintain equal employment opportunities in which all individuals are treated with respect and dignity. We believe that every individual has the right to work in a professional atmosphere that promotes equal opportunities, and prohibits unlawful discriminatory practices including harassment of any kind. Therefore, Ngozi Place expects its team members to create work-based relationships that are free of bias, prejudice, and harassment. Ngozi Place has developed this policy to ensure all its employees can work in an environment free from any kind of harassment, discrimination, and retaliation. We ensure with reasonable effort that all employees will be made familiar with this policy during the interview process and will be in this guidebook as a reminder.
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At Will Employment
Ngozi Place is an AT WILL EMPLOYER. This means that we reserve the right to fire any employee/contractor at will. Although we maintain this right, Ngozi Place utilizes a progressive disciplinary policy and will ensure that all employees/contractors are made aware of their removal from our team. Instances that involve suspicion of abuse, neglect and exploitation and present immediate compromise of the health, safety, and welfare of the individuals that the company serves; may cause termination without the use of progressive discipline.
Inclement Weather
We want to ensure that all parties involved are safe at all times. While not every weather pattern warrants restricted travel, please be mindful of the clients and staff. This means that if you are unable to travel safely to your destination or scheduled shift, that you communicate with your home manager so that proper arrangements can be made. That said, if you choose to not attend your scheduled shift without communicating you will be subject to disciplinary action including, but not limited to your shifts being reduced and depending on the severity, termination. See ABSENCES / TARDIES for more information.
Appearance / Dress Code
As an employee/contractor of Sonya Golden dba Ngozi Place, you are a representation of the company and we expect that you present the company in a positive manner. Furthermore, your appearance is important as it distinguishes yourself from the individuals that we serve.
While On Duty: Direct Care staff including Direct Care Associates, Leads, and Managers should wear scrubs while on duty. Admin should be dressed in an appropriate manner that reflects their duties while on the clock.
All employees are required to wear a shirt/top that covers the person's torso and shoulders i.e. no shirts with “spaghetti” strings. No logos that are offensive in nature or represent additional or former employment. Pants must be at waist level, with closed toe shoes. Additionally, staff should adhere to the dress code policy when arriving for any reason on Ngozi Place property.
This environment is not one of glamor, so functionality of our employees' clothing is a requirement of the job.
We want our employees to be comfortable, while at the same time to be mindful of the work they are performing.
When participating in service planning meetings or appointments in the community, employees/contractors are expected to dress in a business casual manner that is representative of the company.
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Technology / Phone Use
We demand that our team members' phone usage be limited to providing services for our clients, emergency situations, and business purposes only.
Excessive use of technology/phones can prove to be a distraction, and as such working distracted is not only a hazard to our team members but is NEGLIGENT to our clients. We always want to remain alert, and not only react, but act in the most positive manners. Finally, we ask that our employees only take photos for the express purpose of demonstrating our events/ programs for later promotional purposes of said program.
Transportation
Transportation is 33% of this industry across the board. It is the “C” or Community in HCS. Whether you transport or not, you will have to factor this NECESSITY into your work day. At no time is it acceptable to keep or store Ngozi Place vehicles away from our properties unless AUTHORIZED by Program Owner Sonya Golden.
Additionally, Ngozi Place vehicles should not be utilized for personal appointments, errands, or anything not authorized for use by Sonya Golden. Group Home Staff: Evening transport should arrive at the home no later than 2:30PM to retrieve the transport vehicles to pick up clients by 3PM, and back at group home by 3:30PM. Overnight transport should be gone by 7:30AM and back to the group home by 8:30AM at the latest. Staff who are being paid at the rate for transport who FAIL to transport will have their pay reduced to a non - transporting rate after 30 consecutive days.
If your relief is more than 15 minutes late, CALL IMMEDIATELY and let your home manager / supervisor on duty know so we can address the situation. Calling more than 30 minutes late will result in disciplinary action as it will be considered stealing time. Be proactive in assisting getting clients to their destinations and showing courtesy to your fellow staff.
Transport is Monday - Friday is at 7:30AM - 8:30AM and 2:30PM - 3:30PM.
Progressive Discipline Policy
Ngozi Place attests to our growing company! We show faith in our team members by utilizing a Progressive Discipline Policy. We’re fully aware that mistakes are made, but we know that bumps and bruises can produce greatness. That is why we’re committed to teaching our team members how to improve their behaviors to curb harsh and unjust disciplinary actions! We will, within reason, always give a team member the opportunity to better themselves and improve their work before seeking alternate solutions. The typical progression of disciplinary action is as follows;
Staff will have the opportunity to address circumstance/s that lead to discussion about discipline.
Staff will be informed of desired changes to improve their performance.
If staff performance does not improve, disciplinary action will be taken including but not limited to retraining or termination depending on the severity of the actions taken by the staff member.
Please be aware that withholding knowledge of issues such as abuse, neglect, and exploitation, or stealing time on the clock, and not reporting these issues makes you complicit in the wrongdoings of those committing the acts themselves. You can, and will be held accountable for not reporting this behavior as a co-conspirator. You may also have your hours reduced or be taken off the schedule until a thorough investigation has been completed by our management team.
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Compensation
As of 02 - 08 - 2025 (date of update on this policy), Federal Wage is $7.25. Additionally, the state of Texas pays our company at this time $8.11 PER HOUR of labor for direct care positions. This means any amount of money over this $8.11 is at the cost of a deficit for our program. All staff hired for any position will require training. All work performed for hourly staff in the Ngozi Place program should reflect Billable Activity. Overtime is not built into this program, nor will it be built into any staff's schedule. So while overtime is a possibility and will be paid accordingly, staff should not rely on overtime and form the belief that it is the norm in scheduling. We recognize that full time is 32 - 40 hours, part time is 24 - 31 hours, and anything lower than a consistent 24 hours a week is considered PRN within the Ngozi Place company.
Pay days are currently bi - weekly, on Monday (excluding Federal Holidays where pay day will fall on the following Tuesday.) Checks at this time are paper checks processed through our Payroll & Timecard system. They are available after 1PM on said Monday. You will have until Thursday, 12PM of the same week to pick up your check. If you do not pick up your check within this time frame, you will incur the $5.25 fee it cost to send your check via CERTIFIED MAIL through USPS.
Additionally, if you quit within (60) days of your hire date, you will automatically incur all fees associated with your initial hire. $3.25 for Criminal Background Check, $5.25 to send your check via Certified Mail, and $8.00 for your Texas Food Handlers License, This total of $16.50 will be deducted from your final check given that it does not drop your payment below minimum wage. ($10.66 for direct care position.)
Training, Inservices, and Continued Education for Compliance
As an employee of Ngozi Place HCS, you are required to attend all scheduled training, in - services, and continued education as to remain in compliance with company policy and state regulations. Failure to complete training, in - services, and continued education sessions will result in disciplinary action including reduction of hours to allow completion of training, and up to termination.
Complaint Policy
Ngozi Place will work to ensure all complaints are heard, and given the appropriate amount of attention as necessary. There are (3) individuals in which complaints should be expressed. (1st) being Human Resources, (2nd) the Program Manager, and Finally the (3rd) will be the Program Director. At no point should any staff directly confront another staff member in an attempt to voice your concerns to that person to avoid conflict amongst staff.
Workers Compensation Insurance
Ngozi Place HCS does NOT subscribe to Workers Compensation Insurance. If you are injured while at work, you should immediately alert your supervisor so that we can send relief staff. Once you have been relieved, you should proceed to the nearest emergency center to receive treatment within 24 hours. You will need to provide your medical release papers before you can return to work. Failure to do so can result in disciplinary action, including up to termination of your employment. Additionally, if injuries that occur outside of Ngozi Place HCS will prevent your ability to perform your work duties to full capacity, you will need a Medical Release statement from a licensed professional to return to work.
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Individual Rights
Our clients have rights like any other member of our society. We will ensure that these rights are upheld to the best of our capabilities at all times. As a HCS program, we are dedicated to providing the best quality of care, be it in our homes, or facilitating transfers to other programs. Our clients have the right to have their family / Legally Authorized Representatives present in any meetings regarding their circumstances. Our clients also have the right to visitation by outside individuals under the circumstance that their visitors are not jeopardizing the health, safety, and stability of our clients.
Infection Control
Ngozi Place provides safety and a healthy environment to live and work in. This is a result of staff participation in quality work through cleaning and sanitation. While there are circumstances out of our control such as endemic, pandemic, and other circumstances in which illness is widespread, we ensure to do our best to provide the appropriate PPE and other protective gear to prevent the spread of illness in our homes and offices.
Additional Employment
Please note that while we respect your right to have a secondary job(s), Ngozi Place's necessity for scheduling will always receive priority. Our clients deserve consistency in their level of care, and we strive to maintain that by showing them courtesy and respect through matching them with quality staff who care. If you hold dual employment, you should ensure your OUTSIDE schedule does not interfere with your scheduled work shifts at Ngozi Place. This includes making appropriate scheduling for personal appointments / requesting off in advance to meet your personal needs.
Communication
Ngozi Place HCS utilizes verbal, written, and digital communications to reach our staff & other stakeholders in our company. This may come as a form of schedules sent via text messages or GROUP ME and similar apps at varying points in the day as this a 24 / 7 Day a week program. Employees are responsible for maintaining contact so they can receive important updates about schedules and client appointments. While we understand schedules vary, Failure to respond to messages in a timely fashion can and will cause review of your employment status. (Staff will need to download Group Me during their employment and check it for company wide updates.)
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Attendance Policy
You will be scheduled based on your consistency and ability to provide the Ngozi Place standard of care for our clients. If you will be more than (10) minutes late, you need to notify your supervisor. If you must take an appointment during a *normal scheduled shift time, you will need to arrange to cancel your shift that day so you can attend your appointment. While we are likely to honor the request, requesting time off does not guarantee we will replace your hours in the same pay period. Calling off shifts, appearing late to your shift consistently, ending your shift early without prior authorization, and other actions that interrupt the needs of our clients will reduce your shifts, and ultimately have you terminated. Staff will need to clock in and out per shift. Please note that as of 02/08/2025 new hires are on a (60) day probationary period. In all instances, unexcused absences / tardies are unacceptable for our team members. Excused Absences can only be granted with verifiable documentation such as a medical release statement or with authorization from Director Sonya Golden.
A No Call / No Show in your first (60) days of employment will result in termination. (2) Call offs of your shifts within your first (60) days of employment will result in termination.
Critical Incident Policy
At any instance in which a client or staff is hurt or critically injured, we will ensure the client(s) receive medical treatment within (24) hours. For compliance, we will file a critical incident report. Additionally we will work with staff to identify what happened, and provide an investigation on the situation. In the instance of a critical incident, per the Drug Free Workplace policy, staff will be subject to testing for illegal substances and elevated blood alcohol levels.
Shifts Lasting Longer than 12 Hours
The standard shift times for Ngozi Place HCS are (8) hours during the weekday, and (12) hours on the weekend. Please note, it is advised that staff do not work shifts longer than (12) consecutive hours. It creates challenges for providing quality care for the clients. Additionally, it creates errors on time cards making it more difficult to reconcile payroll. Oftentimes it creates more harm than benefit to the clients and the staff that takes on the additional shift. Finally, when staff are on the clock longer than (24) consecutive hours, it is interrupted by the time card system. Furthermore, the Department of Labor states that being scheduled for (24) hours is allowed, however the employer must provide the employee (5) hours to sleep.
These (5) hours are UNPAID time. Which means even if you are on site for (24) or more consecutive hours, 19 will be paid, and 5 will not be paid.
Non - Solicitation or Renumeration
Ngozi Place does not reimburse or provide incentives to physicians, durable equipment providers, family or other referral entities for acquiring clients for HCS, ISS, or TXHmL services. Employees found in violation of this policy will be subject to discipline up to & including termination of employment.
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HIPPA and Client Information
Ngozi Place maintains confidentiality of operations, activities, and affairs of the agency, and of clients according to the 1996 Health Information Portability & Accountability Act (HIPPA). Due to the nature of our work, you may be given access to sensitive and confidential information on our clients and staff members. You as an employee & health care professional will safeguard client’s right to privacy by judiciously protecting confidential information for medical treatments & records, diagnosis, personal identifiers, or other information at all times. This information should only be shared with their treating physicians & therapists under specific situations that will be addressed as necessary. Confidential information should never be the topic of social conversation (i.e. gossip). If an employee is uncertain about the status of information to be shared, they should consult with their immediate supervisor. We will also utilize HIPPA to protect staff personal information.
Restraint & Seclusion
At no times is it acceptable to use restraints not provided in the client's behavior plans. This is specific to using restraints that restrict breathing or any airway passages, places the client in a position that will compromise their bodily functions, or for convenience. Clients also have a right to not be involuntarily secluded.
Loitering & Solicitation
The Ngozi Place team works hard to foster a healthy, safe, and stable environment for our clients. At NO times is it acceptable for staff former, or current to be on Ngozi Place HCS premises while they are not authorized by Director Sonya Golden. This includes lounging or using Ngozi Place property for personal needs with or without clients being present.
While we partner with many 3rd party individuals, it is important that we have client appropriate guests at all times.Unless authorized by Ngozi Admin or invited during special occasions such as holiday events etc. Staff should not bring their family members or friends around our clients. This is to protect both our clients, yourselves, and your family / friends. Furthermore, staff should not linger having side conversations on the clock. (Personal conversations while clients are unattended to, or when one staff is on the clock and the other should be clocking out.)
Finally, Ngozi Place HCS does not accept solicitation to outside businesses through company communication channels unless expressly authorized.
Minimum Employment Requirements
The state of Texas requires the following for employment;
2 Methods of ID,
(3) References that are not Related to you,
Ability to pass a competency exam,
Without assistance Ability to lift (50) pounds or more.
Able to perform Adult CPR with minimum accommodation.
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Operational Schedule (ISS)
Transport - Standard transport hours are for leaving and returning to the group home from ISS Monday - Friday. These are are 7:30AM - 8:30AM (Morning) and 2:30PM - 3:30PM (Afternoon). If you are transporting clients to and from ISS outside of these hours, you will need special authorization. With all of our homes being located within (17) minutes of the ISS Center as of (08/23/2024) you are expected to transport within issue in this time frame without issue.
ISS Center - is typically Open Monday - Friday from 7:30AM (Open) - 3:30PM (Close).
7:30AM - 8AM is for setting up the day's activities and early arrivals. Making sure supplies are in place, and the schedule is reviewed before beginning activities.
8A - 9AM is for the clients arrival + 1st Check & Change.
9AM - 10AM is for morning exercise for the clients. (Perform Mobility exercises for wheelchair bound clients, and low mobility clients.)
10A - 10:30AM (Perform Bolus feeding / Tube Feeding for clients who need it 1st.) Puree food for clients who need it and serve them 2nd along with any other clients who need to be fed by staff. Serve clients who can feed themselves should be provided their meals last as it will typically take them less time to eat.
10A - 10:45AM (1st Activity of Day.)
10:45A - 11:15A - (2nd Check & Change + Hand Over Hand for Hand Washing)
11:00A - 12:00 PM - Lunch
12:00PM - 12:45 PM - 3rd Check & Change + Brushing Teeth
12:45PM - 1:30PM - (2nd Activity of Day)
1:30PM - 2:00 - Snack n Med Pass (Give small amounts of water & a snack. Pass meds for clients with afternoon doses.)
2:00PM - 2:30PM (All activity should be coming to an end. Kitchen should be cleaned, trash picked up from all rooms. Floors vacuumed and swept as necessary. 4th and Final Check and Change should be occurring. All clients who wear pull ups and diapers need to be changed by 2:30PM. Ensure these clients are clean and dry before transportation, and then take clients who can walk to the bathroom after.)
2:30P - 3:00PM - Transport begins, staff should be completing notes and cleaning as necessary.
3P - 3:30P is for finishing* cleaning and closing the center properly. (All lights and electronics off, A/C adjusted to proper temperature, all areas cleaned, alarm armed, and doors locked.)
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Operational Schedule (Office)
Sunday:
Office is closed, but Sunday (12AM Midnight) marks start of new pay period (Bi - Weekly)
Monday:
Interviews: 11:00AM - 12:45PM
Billing: Weekly (Ashlee M. Program Manager is completely Unavailable.)
Pay Day: Biweekly. The courier has until (2PM) before being considered late. If checks are not delivered by 12:30PM, staff will be alerted about the delay. If checks are on time, they will be available by 1PM.
Tuesday:
Interviews: 10:30AM - 11:45AM
Team Lead Meeting: 1:30PM (Receipts are due)
(12PM Noon) Last Day to submit Payroll Corrections before they’re late. (Bi - Weekly)
Wednesday:
New Hire Training: 11AM - 3:00PM & 3:30PM - 6PM
Thursday:
Admin meeting 10:00AM
Interviews: 1:00PM - 2:15PM
Payroll should be finalized. (Bi - Weekly)
Friday:
Billing: Weekly (Ashlee M. Program Manager is completely unavailable.)
Saturday:
Office is closed, but Saturday 11:59PM marks the end of the current pay period. (Bi - Weekly)
The office and ISS is closed to the public on all Federal Holidays. Only Ngozi Admin and Group Home clients will be able to access the office / ISS center on these dates.
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Operational Schedule (RSS or Group Home)
Transportation to ISS: Staff should factor up to 10 minutes for loading clients who are in wheel chairs.) Staff are expected to operate within the times designated for transport.
These are all morning transport times and expectations of staff
7951 & 7950 Charlestown Lane, Fort Worth, TX 76140 = 30 Minutes Round Trip (8:00AM is latest transport should leave.) (7951 & 7950 trash day are Friday)
4217 Henderson St, Fort Worth, TX 76115 = 45 Min Round Trip (7:45AM is latest transport should leave)
(4217 Trash Days are Wednesday)
3941 Ryan Ave, Fort Worth, TX 76110 = 45 Minutes Round Trip (7:45AM is latest transport should leave)
(3941 )Trash Days are Wednesday
2936 Hunting and 2601 Hunting Dr, Fort Worth, TX 76119 = 40 Minutes Round Trip (7:45AM is latest transport should leave) (Trash days are Thursday)
1182 & 1178 Hathcox Ave, Fort Worth, TX 76115 = 40 Minutes Round Trip (7:45AM is latest transport should leave) (Trash days are Thursday)
4760 Marshall St, Forest Hill, TX 76119 = 25 Minute Round Trip (8AM is the latest transport should leave). (Trash day(s) are Monday and Thursday. There is no can. Leave TIED OFF, and bagged trash on curb before leaving for transport.)
All evening staff should have picked up their clients from ISS by 3PM. Clients transported to group homes by non - evening staff should be there at the home with the clients by 3:30PM.
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Job Titles / Duties
Ngozi Place is a sole proprietorship. That means the final responsibility and consequences fall on our Director, Sonya Golden. Ngozi Place values its team members, as if they were parts in a fine car.When one part loses function, it makes it harder for the car to run effectively. It takes a team of dedicated members to help maintain the fluidity of our work to improve the lives of our consumers.
We have a variety of team members. All these positions are important, as they keep our car running smoothly. Since we are a small company, it is imperative that we all play our roles in maintaining our level of service.
Due to the size of our company, several roles overlap, especially for administration. Everyone has a role to assist in functions of the company. This means covering fine details, as small as emptying trash of the facility at the end of the day. This is EVERYONE’S responsibility. Maintaining our individual responsibility is a HUGE factor in keeping our level of service at its peak. As we grow, additional positions may be added to accommodate our growth.
Welcome!
Now that we’ve established all the ground rules, and regulations, schedules and even compensation. We hope that you stay and help us continue to be a Ngozi Place!